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Omni Therapy Supply- Return Policy

At Omni Therapy Supply, we strive to provide high-quality products that meet the needs of health and wellness professionals. If you are not fully satisfied with your purchase, you may request a return in accordance with the following policy:

Warranty Coverage

Our lifetime warranty covers parts that become worn out, broken, or fail to function as intended under normal use. Rather than requiring a full return, we will send a replacement part at no cost.

 

Not Covered: The warranty does not cover normal cosmetic wear from use, including scratches, scuffs, dirt, stains, discoloration, or other surface marks that do not affect function.

Return Eligibility

30-Day Window – You can request a return within 30 days of delivery.

To initiate a return, customers must complete the required Return & Feedback Form.

Condition –

  • Please return the cradle in like-new condition with all parts included.
  • Normal assembly (such as using glue on screws, as shown in our video) does not count as damage or alteration.
  • Any complimentary gift, such as the ErgoComfort Cushion, must also be returned.

Disassembly –

  • The cradle must be fully disassembled, with all components placed back into the box as
  • Failure to return the product properly disassembled and packaged may result in additional restocking fees

Restocking Fee – A 20% restocking fee will be deducted from your refund

Shipping –

  • Customers are responsible for return shipping. Please send returns to:
    Omni Therapy Supply
    5191 S Yosemite Street, Ste B
    Greenwood Village, CO 80111
  • Email us your return tracking number at [email protected] so we can monitor the shipment.
Refunds – Once inspected, refunds are issued to your original payment method within 10–14 business days. Shipping and restocking fees are non-refundable.

Non-Returnable Items –

  • Items marked FINAL SALE cannot be returned or exchanged
  • Customized or special-order items are not eligible for return.
  • Returns that arrive damaged, missing components, or heavily altered may not qualify for a refund.
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