1. Information We Collect

We collect the following types of information:

A. Personal Information You Provide

When you interact with our Site, you may voluntarily provide:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely by third-party payment processors)
• Warranty submission information
• Account/login details (if applicable)
• Any information you include in reviews, emails, or contact forms

B. Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referring website
• Cookies and tracking data

C. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Improve Site performance
• Personalize user experience
• Analyze traffic
• Remember preferences

You can disable cookies in your browser settings, but some features may not function properly.

2. How We Use Your Information

We use collected information to:

• Process and fulfill orders
• Manage warranty submissions
• Respond to inquiries
• Improve website functionality
• Personalize your shopping experience
• Send order-related updates and notifications
• Detect and prevent fraud
• Maintain legal compliance

We do not sell personal information to third parties.

3. SMS/Text Messaging

If you provide your phone number and consent to receive text messages from Omni Therapy Supply, you may receive customer care text messages related to your order or account, including:

• Order confirmations
• Shipping updates
• Delivery notifications
• Warranty-related updates
• Customer service notifications related to your purchase

Message frequency varies. Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.

We do not sell, rent, or share your phone number with third parties for their own marketing purposes.

4. How We Share Your Information

We may share information with trusted third-party partners, including:

• Payment processors (such as Stripe and PayPal)
• Shipping carriers
• Email service providers
• Website hosting providers
• Analytics tools (such as Google Analytics)
• Service providers that help us operate our website and fulfill customer requests

We only share information necessary for these partners to perform their services.

We do not sell or rent customer data to third parties.

5. Payment Information

All payments are processed securely through third-party payment processors.
We do not store or have access to your full credit card details.

6. Data Security

We take industry-standard measures to protect your personal information, including:

• SSL encryption
• Secure servers
• Limited access to authorized personnel

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information for as long as necessary to:

• Fulfill orders
• Provide customer support
• Meet legal obligations
• Improve our services

You may request deletion of your personal data unless we are required by law to retain it.

8. Your Rights (U.S. Customers)

Depending on your state, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of data
• Limit certain types of data sharing

To request any of these, email us at [email protected].

You may opt out of SMS messages at any time by replying STOP.

9. Children’s Privacy

Our Site is not intended for individuals under 13 years old.
We do not knowingly collect data from children.

If a child has provided information, contact us immediately and we will delete it.

10. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for their content or privacy practices.

11. Warranty Forms, Contact Forms, and Reviews

When users submit warranty claims, reviews, or contact forms:

• We collect only the information voluntarily provided
• We use this information strictly for customer support, verification, and website improvement
• Reviews submitted to the Site may be published publicly

12. Advertising and Analytics

We may use analytics tools to improve website performance and user experience, including:

• Google Analytics

These services may use cookies or similar technologies to help us understand site usage and improve functionality.

You can control cookies through your browser or device settings.

13. International Users

This Site is intended for U.S. customers.
If you access it from outside the United States, you do so at your own risk and consent to U.S. data laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Changes take effect immediately once posted on this page.

We encourage you to review this page periodically.

15. Contact Us

For questions or concerns regarding this Privacy Policy, you may contact us:

Omni Therapy Supply
Email: [email protected]
Website: www.omnitherapysupply.com