Omni Therapy Supply- Return Policy
At Omni Therapy Supply, we strive to provide high-quality products that meet the needs of health and wellness professionals. If you are not fully satisfied with your purchase, you may request a return in accordance with the following policy:
Warranty Coverage
If a part becomes worn out, broken, or does not perform as it’s supposed to, we will back you up with our lifetime warranty. We will gladly send you a replacement part at no cost, rather than requiring a full return.
Return Eligibility
30-Day Window – You can request a return within 30 days of delivery.
To initiate a return, customers must complete the required Return & Feedback Form.
Condition –
- Please return the cradle in like-new condition with all parts included.
- Normal assembly (such as using glue on screws, as shown in our video) does not count as damage or alteration.
- Any complimentary gift, such as the ErgoComfort Cushion, must also be returned.
Disassembly –
- The cradle must be fully disassembled, with all components placed back into the box as
- Failure to return the product properly disassembled and packaged may result in additional restocking fees
Restocking Fee – A 20% restocking fee will be deducted from your refund
Shipping –
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Customers are responsible for return shipping. Please send returns to:
Omni Therapy Supply
5191 S Yosemite Street, Ste B
Greenwood Village, CO 80111 - Email us your return tracking number at [email protected] so we can monitor the shipment.
Refunds – Once inspected, refunds are issued to your original payment method within 10–14 business days. Shipping and restocking fees are non-refundable.
Non-Returnable Items –
- Items marked FINAL SALE cannot be returned or exchanged
- Customized or special-order items are not eligible for return.
- Returns that arrive damaged, missing components, or heavily altered may not qualify for a refund.
